Refund policy

Agave Tides – Return & Refund Policy

Last Updated: June 3, 2026

At Agave Tides, each piece is created or curated with care. Please review our return and refund policy carefully before making a purchase.

All Sales Are Final on Select Items

Due to the nature of our products, the following items are final sale and are not eligible for returns or refunds:

  • Jewelry items
  • Made-to-order items
  • Gift cards
  • Sale items
  • Items marked as Final Sale

These items cannot be returned, refunded, or exchanged.

Returns for Eligible Items

If a return is approved for an eligible item (non-jewelry, non–made-to-order, and not marked final sale), the following conditions apply:

  • Returns must be requested within 3 days of delivery
  • Items must be unused, unworn, and in original condition
  • Original shipping fees are non-refundable
  • Return shipping is the responsibility of the buyer

Approved returns will be issued as store credit only. We do not offer refunds to the original form of payment.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of delivery so we can make it right.

To assist you promptly, please include:

  • Your full name
  • Your order number
  • A clear photo of the damaged or defective item

Requests submitted after 3 days of delivery will not be eligible for replacement or store credit.

Exchanges

We’re happy to offer exchanges if an item doesn’t fit, subject to size availability. To be eligible for an exchange, items must be unworn, unused, in original condition, and include all original tags (if applicable).

Customers are responsible for return shipping costs as well as reshipment shipping for the exchanged item.

If the requested size is not available, we are unable to guarantee an exchange but can help you explore alternative options when possible.

An exchange request must be submitted within 7 days of delivery for consideration.

Non-Returnable Situations

We do not accept returns or issue credit for:

  • Normal wear and tear
  • Damage caused by improper care, misuse, or accidents
  • Allergic reactions or sensitivities
  • Items reported as delivered but lost or stolen

Shipping Responsibility

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as Agave Tides is not responsible for items lost during return transit.

Contact Us

If you have questions about returns, refunds, or store credit, please contact us at:

agavetides@gmail.com